Why is my website down?

TO PRINT THIS PAGE — right-click on the document and select "Print" or press Crtl-P

Why is my website down?

There are many reasons why your website might be down. The following are the most common reasons:

Plugin Issue
Contact your hosting provider. Note: If you are using WordPress®, verify that your WordPress plugins are up-to-date. For more information, refer to WordPress’ Plugins documentation.

DNS-related Issue
There are many reasons why you might experience a DNS-related issue. The Zone Editor feature (cPanel >> Domains >> Zone Editor) can help you with many of them. This feature allows you to create, edit and delete Domain Name System (DNS) zone records. DNS converts human-readable domain names (like yourdomain.com) to computer-readable IP addresses (for example, 192.0.0.1). DNS relies on zone records that exist on your server to map domain names to IP addresses.

HTTP Error
The most common error codes you will encounter:
500 Internal Server Error – The server encountered an unexpected condition. This error appears when the server cannot gather any specific information about the problem. This often occurs when the server cannot fulfill an application request because of a misconfigured application. To resolve this issue, contact your hosting provider.
403 Forbidden Error – The server will not allow the visitor to access the requested file. If a visitor receives this code in error, check the file’s permission settings. You can use cPanel’s File Manager interface (cPanel >> Files >> File Manager) to check and update file permissions.
404 Not Found – The server did not find a visitor’s requested file. This error commonly occurs when a visitor mistypes a URL.
504 Gateway Timeout Error – The server didn’t receive a timely response from the upstream server. This is temporary and typically resolves on its own.

.htaccess File Issue
Open a ticket in the Help Desk.

Database Error
Confirm that your database has the right login credentials. If the issue continues, the database server may be down. Open a ticket in the Help Desk.

Domain Registrar Issue
Open a ticket in the Help Desk. Note: Ensure that you are using the proper nameservers or open a ticket in the Help Desk.

Network Issue
To test your network, run the traceroute and ping commands or open a ticket in the Help Desk.

Server Issue
Open a ticket in the Help Desk.